1. By using WEBUZO’s ( “WEBUZO NETWORK“, “Provider”, “we”, “us” or “our”) product and services you (“you”, “your”, “Client” or “Customer”) agree to comply with our policies. We reserve all rights to edit our policies in any time. All changes are published on this web address.
If you are aware of or believe that a violation of this AUP has occurred, please report the violation to us at firstname.lastname@example.org
2.1. You may use any of our services, provided that you are of legal age to form a binding contract and are not a person barred from receiving services under the laws of Bulgaria. In order to access any services, you are required to provide current and accurate identification, contact, and other details as part of the registration process.
2.1.1. You are responsible for maintaining the confidentiality and accuracy of your account information, and you are responsible for all activities that occur under your account. You are solely responsible for all content on your account. You agree not to store any data or software, on the disk or memory, which contains material, which is against any Bulgarian law. We reserve the right to remove one or more pages and information which we believe is unlawful.
2.1.2. The Provider reserves all rights to suspend immediately or preventive all services which are in violation of any laws or agreements made between the Provider and the Customer.
2.2. You agree to immediately notify WEBUZO NETWORK of any unauthorized use of your account or any other breach of security. WEBUZO NETWORK will not be liable for any loss or damage arising from your failure to provide us with accurate information or to keep your account secure.
2.3. We will not be held responsible for any data loss under no circumstances, including hardware failure.
We do not make any backups of the services.
3. WEBUZO NETWORK provides services, specifications of which are described in hosting packages on the web site of the Provider.
3.1. We reserve all rights to refuse or terminate services for any reason and in any time without a notice. In the case of a termination, the Provider may not provide access to the VPS or the data stored in it.
In case of a registration with false personal data or discrepancy between the registered person and the person which paid the service will result in a refuse of service and full refund, except money transfer taxes if there are any.
3.2. When the Customer violates the Terms of Service, the Provider will terminate all services and may not issue any refund or provide any data and files related to the service.
3.3. The Provider reserves the right to suspend temporarily the Customer’s VPS, which is under a DDoS attack (unless the Customer has DDoS protection). In case of frequent and extended attacks, the Provider may terminate permanently the account. The Customer can have a paid option for DDoS proteciton – up to 500 Gbps.
3.4. The Provider will not be held responsible for any Force major events or accidents. This includes DDoS attacks or other crimes which affects directly the service.
3.5. If the service is disrupted by the Provider’s fault, the Customer may receive a refund of the remaining period of the services from the moment the service is disrupted.
4.1. For the services described in 3. the Customer has to make a payment in an amount and term described by the Provider accourding to the chosen by the Customer hosting package.
4.2. In case of failure of the obligations agreed in this document by the Customer, he/she due the Provider a compensation for all direct Provider’s loss, which are caused by this failure.
4.3. In case the Client would like to terminate his/her services, the Provider will issue a refund unless 7 days have passed after the activation of the service or the Customer has paid via Bitcoin. For other cases the decision is under the Provider’s discretion.
4.4. If you issue a dispute for a payment, we may suspend your service and issue no refund. Please open a ticket first.
4.5. All refunds are made within 30 days and only by bank transfer and all taxes are paid by the Customer.
4.6. The Provider keeps archive of the services for 14 days after expiration.
5. You may not register more than once on our website. Multiple accounts will be terminated or merged. There is a merge tax of €5.6. The customer does not acquires any hardware during or after the contract.
7. The Provider will not be held responsible for any actions made by the Customer.
8. When there is less than 99.95% UPTIME by the Provider’s fault, the Client has the right to require a compensation for 50% of the payment for the current month, unless in event of a maintenance. To require a compensation, the Customer needs to open a ticket or write to email@example.com and not open a dispute.
8.1. The provider is making a maintenance for which we notify you at least 7 days in advance.
8.2. Maintenance events cannot occur more than once a month.
8.3. Each maintenance event cannot exceed more than three hours of downtime.
II. Acceptable Use Policy
1. Our services can be used only for lawful purposes. All kind of transfer, storage or linking to data which is in a violation of one or more Bulgarian law(s) is strictly prohibited.
This includes but is not limited to:
1.1. Information or software which is in violation of any copy rights.
1.2. Information or software which prejudice the dignity of other citizens or contains any racial, sexual or religious discrimination.
1.3. Information or software which present a danger to the community.
1.4. Information or any data or software which are against commonly accepted ethical standards or Bulgarian laws.
2. We strictly prohibit:
2.2. Mass sending of advertising or commercial unwanted emails.
2.3. Forging and spoofing of email headers.
2.4. Running a server/daemon which has the ability to send anonimous unwanted emails.
2.5. All kind of spam files, material or services related to spam.
2.6. Usage of BitTorrent protocol.
2.7. Usage of malicious software, which includes but is not limited to: viruses, worms, trojan horses, hacks or cracks and others.
2.8. Disruptive or distructive behaviour, which includes but is not limited to: cyber or network attacks, taking advantage of exploits or backdoors, any kind of security breach, scanning network ports or systems, scanning other systems’ security, spoofing of TCP/UDP package headers, DoS attacks and all kind of intercepting, reading or accessing any data which is not meant to be accessed by you.
2.9. Running bot nets or xDCC and IRC spam.
2.10. Coin mining and all sort of p2p protocols that use more than 25% CPU or more than 25 IOPS for extended period of time.
3. The following use is allowed but we reserve the right to terminate the Customer’s services in some cases of abuse:
3.1. Internet Relay Chat (IRC).
3.2. Proxy for private use (not publicly available).
3.3. Adult material.
3.4. Web-based games
3.5. Minecraft and other similar game servers.
3.6. Tor is allowed but no illegal websites, content or activities.
4. All kind of disruptive resource usage is forbidden:
4.1. All activity, intentional or not, which consumes enough resources so that it will affect the other Customers’ services or the hardware node.
4.2. All kind of software or activity, which uses more than 25% of one or more processor cores for an extended period of time.
4.3. All kind of software or activity, which uses more than 25 IOPS for an extended period of time.
4.4. All kind of disruptive network usage.
4.5. In the first case of violation of 4.1., 4.2., 4.3 and 4.4. you will be notified by email and you will have to fix the problem within 24 hours. If this happens again we may reboot the VPS. If the terms are violated for the third time, we may terminate the service for 24 hours or more.
4.6. The monthly bandwidth traffic is unlimited for the Bulgarian Peering, but the Provider reserves the right to limit the traffic if it is abused.
4.7. The Provider reserves the right to terminate the service, which uses resources many times more than the average usage of the other Customers.
5. The violation of one or more of the terms of the Acceptable Use Policy may result in termination of the service without any issue of refund.
1. The VPS services are unmanaged.
2. We offer free support which includes:
2.1. First time installation of OS, applications and software, network and basic system configuration.
2.2. Monitoring and support of the network and infrastructure.
2.3. Monitoring and support of the hardware nodes.
2.4. Support for the Customer Portal and payment services.
2. All Customers will be notified in case of changes of this document.